Custom Tees Direct Logo

Everyday FREE SHIPPING on orders over $100

SAVE 10% WITH CODE:SAVE10 *exclusions apply

Returns & Exchange Policy

Custom Printed Apparel

Due to the personalized nature of our custom printed products, we cannot accept returns or exchanges for these items unless they arrive damaged or defective.

Our Commitment:

  • If your custom item has a manufacturing defect or printing error, please contact us within 5 days of receiving your order.
  • We will issue a store credit or discount coupon for future purchases if we determine the product is defective.
  • You may be required to provide photos of the issue for quality control purposes.

Pre-Designed Merchandise

For our standard merchandise with pre-existing designs (as advertised on product pages), we accept returns within 30 days of delivery.

Return Conditions:

  • Item must be unused, unworn, and in original condition with all tags attached.
  • Original packaging must be intact.
  • Proof of purchase required (order number or receipt).
  • Return shipping is the customer's responsibility unless the return is due to our error.

How To Initiate a Return

Step 1

Contact Our Team: Email [email protected] with your order number and reason for return within the applicable timeframe.

Step 2

Receive Instructions: We'll respond within 2 business days with return authorization and shipping instructions if applicable.

Step 3

Resolution: Once received, we'll process your refund (for qualified returns) or issue store credit (for custom items).

Common Questions

  • Can I exchange my custom item for a different size? Unfortunately, we cannot facilitate size exchanges for custom printed items due to the personalization process. Carefully review our size charts before ordering.
  • How long does it take to receive my refund? Refunds for qualified standard merchandise returns are processed within 3-5 business days after we receive the item, plus your bank's processing time.
  • What if my item arrives damaged? Contact us immediately with photos of the damage. For damaged custom items, we'll prioritize reprinting your order at no additional cost.

Need Help With Your Order?

Our customer service team is happy to assist with any questions about returns or exchanges.

Contact Support
0